Correspondence clerks write letters to customers regarding credit, merchandise, billing issues, damage claims and various unsatisfactory services. They do everything from gathering information about the correspondence to drafting and typing it.
People with this job sometimes have a title like dispute resolution analyst, correspondence coordinator, claims correspondence clerk, dispute specialist, medicare correspondence representative, correspondence representative or dispute resolution analyst.
Duties of correspondence clerks include explaining policies to customers, proof reading correspondences, keeping records and preparing reports, directing letters to different departments and reading correspondence from clients and identifying their needs.
People who do well with this career are usually good writers, communicators, decision makers, time managers, monitors, listeners and reasoners.
The average hourly wage for correspondence clerks is about $14 and the average annual income is about $30,000. Be sure to look at the programs being offered in many locations and get started on the path to becoming a correspondence clerk.