People who have natural computer skills should think about turning that talent into a career as a computer support specialist. People with this job help people use their computers, answer technical questions, help people fix computer-related problems, and assist in the use of computer software and hardware.
People with this job are also known as information technology specialists, computer support specialists, network technicians, help desk analysts, and electronic data processing auditors, among other titles.
*Computer support specialists spend their days answering questions about computer software and hardware, reading user manuals, helping create training materials, keeping records of actions taken, watching systems for errors, and overseeing the workings of computer systems.
Computer support specialists also work closely with other employees, staff members, managers, and users to ensure software is working correctly and to decide on what changes need to be made to existing software and systems.
These professionals use tools like screwdrivers, power meters, punchdown tools, computer tool kits and wire crimpers to do their job. They also use lots of software: desktop communications software, backup software, database software, configuration management software, and Internet directory services software.
People who do well as computer support specialists are usually good communicators, critical thinkers, time managers, teachers, problem solvers, writers, decision makers, and reasoners.
Most computer support specialists have an associate’s degree and a working knowledge of subjects like telecommunications, engineering, technology, computers, electronics, clerical skills, administration, management, and customer and personal service. Job opportunities for computer support specialists are expected to increase quickly.
Regardless of their background or experience, students can embark on a rewarding career as a computer support specialist in many locations.
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