What to Do When You Have Problems Submitting an Online Assignment and the Instructor Hasn't Responded to Your E-mail
1. Look for alternate contact information
When you’re having difficulty submitting your assignment and your instructor hasn’t responded to your e-mail, you should take the next step and look for alternate contact information for the instructor. Check your syllabus, course web page, or even the school’s faculty directory, and look for a phone number or other e-mail address.
2. Ask your classmates
Contact some of your classmates, and find out if anyone else has had problems submitting the same assignment, or has had difficulty in the past. You can also see if any of your classmates know of another way of getting in touch with your instructor, or if there is some reason that he or she is detained and unable to reply to your e-mail.
3. Send a follow-up e-mail
If your instructor hasn’t responded to your first e-mail in a timely manner, consider sending a follow-up e-mail. Keep it friendly and polite, but ask firmly for a response or some action, and check to see whether or not the instructor received the first message.
4. Document all of your efforts to send the assignment and reach the instructor
If you’re not having any success getting in touch with the instructor, document your attempts to submit the assignment and any e-mails or calls you made to the instructor. This will help you in the case that your grade is later docked.
5. Submit the assignment through an alternate channel
When you’re not having any luck reaching your instructor and are still having problems sending the assignment, consider submitting it through a different channel. For example, post your work on a discussion board, so there is a record of it having been completed by a certain time and date.
About Michael Moss
I am an educator from Nevada that is currently in charge of the college's online English classes. I am often asked to create new curriculum structures based on new kinds of courses the college would like to create.
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