Ten Tips On Getting a Quick Response to Your E-mail by the Instructor of Your Online Course
November 9, 2010 by michaelm
Filed under Online Education
Sometimes questions or concerns arise when you’re working on your online courses, and you need an answer right away. Here are ten tips on getting a quick response to your e-mail by the instructor of your online course.
1. Create a specific title that indicates that you need a quick response
Though you should be careful not to be demanding, a simple “Response Requested” or other greeting is sufficient to draw your instructor’s attention.
2. Always include the class number and title in the subject line of your email
You should always include the class number and title in the e-mail’s subject line, to prevent the e-mail from going to junk mail and so the instructor knows the message is from a student.
3. Introduce yourself and give a summary of what you’re working on
If you’re enrolled in a large online course, it’s helpful to introduce yourself briefly, and offer a summary of what you’re working on.
4. Explain your problem or question thoroughly
When you’re asking for help or assistance, be sure to make what you need clear to avoid confusion.
5. Ask direct questions in the e-mail, and summarize into a list
If you’re asking multiple questions in the e-mail, it may be helpful to include them in a list format at the end, so that it’s easy to answer.
6. Tell the instructor why you need a response
For those working on deadlines, simply mention to the instructor that you would appreciate a quick response.
7. Be polite
Always be polite and professional, avoiding demands or a detached voice, and keep the tone friendly.
8. Keep it brief
To get a quicker response, keep the message brief and scannable. The instructor will reply faster if it’s easy to discern what you need.
9. Offer multiple contact methods
If you need an especially quick response or have a complicated question, include your phone number or instant messenger screen-name that they may also use.
10. Thank your instructor in advance
Close the e-mail with a “thank you,” and let your instructor know how much you appreciate the help.
