No matter what job or career field is chosen, there is some degree of customer service that has to be achieved. Phone companies have to listen to screaming customers and calmly talk to them about switching plans. Teachers have to deal with irate parents. Businessmen have to deal with angry stockholders when the cash flow isn’t great. All of these things require some the conscious decision to act positively and sometimes to conceal your personal feelings about the person or situation.
In the health care industry this responsibility is heightened to the most extreme degree because human life is at stake and people who emotional and vulnerable are involved.