Careers as Cargo and Freight Agents
People in many locations who have skills in communication, critical thinking, time management, and problem solving may be perfect candidates for becoming cargo and freight agents.
Cargo and freight agents move cargo to and from airplanes, trucking and train terminals, and shipping docks. They may be referred to as dispatchers, drop shipment clerks, logistics service representatives, freight brokers, logistics coordinators, ship brokers, and intermodal dispatchers.
Cargo and freight agents take customers’ orders, manage the pickup and delivery of cargo, prepare shipping bills with fees and tariffs, help customers find the best way to ship items, compile shipping manifests, estimate shipping costs, and trace lost packages.
On-the-job experience and training will help people become proficient in customer service, personal service, and transportation.
Employment opportunities for cargo and freight agents is expected to grow very quickly.